Do I need expensive computer equipment to participate? No, you may use your existing computer and Internet Service Provider (i.e. MSN, AOL, etc.) Your Internet browser must be at least version 4.x and capable of handling 128-bit encryption.

How will I know if my physician is participating? Healthcare providers are now being contacted to participate in this program. Check with your provider's office to see if they are participating. We will soon have a complete listing of all participating providers/organizations. To get monthly up-to-date information, consider subscribing to our monthly electronic newsletter.
 Providers participating in MyOnlineHealth are - Waterville: Dr. Cathie Kimball and Dr. Rich Charlebois; Bangor: Dr. Frank Bragg, Dr. Charlie Burger; Fort Fairfield: Dr. Dan Fowler.

Why do you need my Internet email address if secure communications are a part of this service? The private communications portion of MyOnlineHealth is a completely encrypted, secure environment in which messages are stored. Messages here do not ever leave the safety of this secure network. Participants actually only access their messages by accessing this secure network with a username and password. This is different from how we normally think of Internet e-mail in that your secure messages don't actually get sent from unknown server to unknown server. In addition, unlike regular Internet email, all the private communications are encrypted with the same technology that your personal health record is protected with. However, having your every-day Internet email address will allow us to notify you when a new secure message has arrived, as opposed to forcing you to monitor two "inboxes"; your day-to-day email box, and your secure private communications inbox.